Support

Log a Support Call

Important Note: Support calls logged here are processed during our Normal Support operating hours as specified here.

The current time in New Zealand is Sunday, 1 August 2010, 10:49:45

Support Request Form

Company:

Name:

Phone:

Email:

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Country:

Product Group:

Product:

Description:
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Priority:

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What Information do we Need?

The following information will help us to resolve your problem more quickly:

►	Product details, including versions, patches and serial numbers.
►	A fault description, along with any error messages.
►	An indication of urgency (see Priority table below).
►	Your contact details.

Priority	Description
1	System Down - Product Completely Inoperative, or Major Feature/Component not working. Causing significant disruption to operations.
2	Urgent - Feature not operating or malfunctioning. Causing regular disruption or difficulty in operation but product useable.
3	Standard - Problem causing minor or no disruption to operations, or alternative operation available.