Development

There is a broad range of out-of-the-box BMC PATROL/Performance Manager and HP Smart Plug-in monitoring solutions for common operating systems, applications, database and devices, but OTL Software can also develop custom solutions to monitor your specific business processes and applications.

OTL Software can build a custom monitoring solution to meet your specific requirements. We offer the following services:

• Requirements analysis and documentation.
• Design document - determine the methods available for data extraction, command launching and information presentation
• Implementation (Coding) consisting of:
  • Icon creation (if not using existing icons)
  • Pre-discovery and discovery
  • Parameters
  • Recovery actions
  • Menu items and Sub-menu structure
  • Info box items
  • Environment variables
  • Supportability features (e.g., tracing and logging)
  • PSL libraries
  • Alarm range settings (choosing reasonable values)
• Documentation
  • User Documentation
  • Online Help
• Testing and debugging
• Tuning including
  • Setting poll-times and discovery cycles
  • PSL optimisation
• Packaging - e.g., tar or zip files, PSL binaries, or printing a CDROM